Accessibility

This accessibility statement applies to the website www.aqua-med.eu, including the ordering process and customer portal. Medical Helpline Worldwide GmbH strives to make its websites accessible in accordance with the German Accessibility Strengthening Act (BFSG) of 16 July 2021.

Company Name and Address:

aqua med is a trademark of
Medical Helpline Worldwide GmbH
Otto-Lilienthal-Straße 18
28199 Bremen
Germany

Domain: www.medical-helpline.com
Phone: +49 421 240 110 -0
Email: info@medical-helpline.com

Current status of compliance with the requirements

The website www.aqua-med.eu, including the order process and customer portal, cannot yet guarantee complete accessibility due to the following incompatibilities. However, we are continuously working to further improve the accessibility of our website.

Non-accessible content

The content listed below is not accessible for the following reasons:

• PDF documents: Some of our PDF documents are not accessible.
• Videos: Our embedded videos do not currently have subtitles or audio description.
• Images without alt text: Some images on the website do not have alt text.
• Contrast errors: Some text currently has low contrast between text and background colours.
• Text legibility: Some text is underlined, for example, and can therefore be mistaken for links.
• Redundant links and title texts: Some links and title text are redundant.
• Form fields: Some fields (e.g., in the order process) are not accessible.

In addition to continuously improving our existing website, we will begin planning a complete redesign of our online presence in 2025. Accessibility requirements are a very important element for us in our planning and implementation processes to ensure everyone has the most barrier-free access to our information and services possible.

Feedback and Contact Details

Have you encountered any barriers on our website www.aqua-med.eu? Please feel free to contact us. We look forward to your feedback and will endeavour to resolve the reported barriers as quickly as possible, within the limits of technical and economic feasibility.

Postal address:
Medical Helpline Worldwide GmbH
Otto-Lilienthal-Straße 18
28199 Bremen
Germany

Phone: +49 421 240 110 -0
Email: info@medical-helpline.com
Contact form: www.medical-helpline.com/kontakt/

Enforcement Body

If you do not receive a satisfactory response or disagree with our answer, you have the option of contacting the enforcement body under the Equal Opportunities for Persons with Disabilities Act:

The State Commissioner for Persons with Disabilities of the Free Hanseatic City of Bremen
Central Office for Accessible Information Technology
Marktstraße 3 / Börsenhof C
28195 Bremen
Germany

Phone: +49 421 361 181 87
Email: ulrike.peter@lbb.bremen.de

Date of Creation of this Accessibility Statement

This statement was created on 12/06/2025.

It is based on a self-assessment using the WAVE Web Accessibility Evaluation Tools (https://wave.webaim.org/), which tested the following principles:

• Principle 1: Perceivability
• Principle 2: Operability
• Principle 3: Understandability
• Principle 4: Robustness